About Us
Rich and Cheryl Clark live in Spokane, WA and have been in business since March 1987.
We established this Internet business in June of 1998.
It is our sincere hope that you enjoy our Web Site as much as we do.
The following information will serve as a guide to successfully ordering and receiving merchandise from Clark’s Cookie Jars. Please take the time to read the entire guide, it’s worth the short time it will take and will preclude any problems in receiving your item.
Contact, Sales Policy, Placing Your Order, Method of Payment, Shipping & Handling, Returns, Damaged Items
In order for us to serve you best, excellent communication is absolutely necessary. If you do not understand something, or are having a problem with this site (or one of our products) do not hesitate to contact us. You can contact us in the following manner:
sales@cookiejars.net Postal Clark’s Cookie Jars
1730 W. Sinto
Spokane, WA 99201Phone 509-328-4086 (9-4 M-F Pacific Time)
CUSTOMER SATISFACTION is our number one goal!
Our best source of advertising will be you, A VERY SATISFIED CUSTOMER. Our goal is to satisfy you in every way possible. We will strive to do this by fast and honest service guaranteed by complete satisfaction or your money back.* eBay sales are guaranteed to be sold as described in the auction. You must contact us via email for authorization prior to returning any items. Please if you have questions about size, quality etc, email prior to ordering. Buyer will be responsible shipping both ways on unauthorized returns.
* Buyer will be responsible for shipping both ways on items returned because you do not like the item, or it doesn't fit where you wanted to display it, etc. All sales are final for any sale item, or secondary market items.
Quality: We make every attempt possible to only deal with reputable manufacturers. However please be aware that ceramic items, in most cases, are hand painted in a mass production environment. This means that some items will have thin paint in places and other minor manufacturing flaws. This is the standard set by the manufactures, and are not considered defects in the product. All products we sell have been inspected by our qualified staff and are considered to meet this standard. If your product has cracks, chips or broken pieces this is the result of shipping damage and a damage claim must be made.
Clark’s Cookie Jars is accepting orders via our Pay Pal shopping cart order buttons located with each item.
Orders Only Phone: 1-800-513-4086 Pacific Time zone, 9:00 a.m. to 3:00 p.m. Monday through Friday.
We currently accept payments via:
PayPal (SSL Secure & Shipped within 48 hours!)
Most items on the website are available for immediate shipment (we usually ship the same or next working day).
We ship via UPS and insure all items we ship. UPS Policy is to leave the package at your door if nobody answers the door. All packaging is done professionally and we do everything possible to insure that your item arrives in the best possible condition. All fragile items are insulated with bubble wrap, and or other cushioning material, and double boxed for maximum protection. Items that come from the manufacture in Styrofoam are double boxed and shipped with padding peanuts or paper between the boxes.
We do all we can to minimize shipping/handling costs by trying to charge the actual shipping/handling cost. However, cost is secondary to insuring that you receive your item undamaged. Our current shipping charge is $15.00 per jar.
Shipping costs for multiple item orders usually comes up higher on the cart order than the actual charge we will charge you. Whenever possible we try to combine the packages and reduce the shipping cost.
Some businesses advertise free or low shipping rates to get your business. While we do not make that offer, our LOW PRICES offset the shipping costs. In making comparisons to businesses that make this offer, you will still find our total cost to be lower than most.
Buyer will be responsible shipping both ways on unauthorized returns.
* Buyer will be responsible for shipping both ways on items returned because you do not like the item, or it doesn't fit where you wanted to display it, etc. All sales are final for any sale item, or secondary market items.
Even with all the steps we take to protect your item, damage can still occur. If the package looks like it may have incurred damage and the delivery person is still there, notify them on the spot.
In the unlikely scenario that damage should occur please email us at: sales@cookiejars.net
If you receive a damaged item please call UPS at: 1-800-PICK-UPS (1-800-742-5877) You will need to have the UPS Tracking number, located on the package, when you make the call. They will notify us with a damage claim. Upon notification we will send out a replacement at no charge. If the item is no longer available you will receive a full credit for the item and shipping cost.
Cookie Jars - Salt & Pepper Shakers - Kim's Tender Tails & More! - Top